Return Policy

Returns & Exchanges

At the heart of our brand is a commitment to exceptional quality and a considered living experience. If your purchase does not meet expectations, we are pleased to offer a streamlined return process.

Return Window

We accept return requests within 15 days of delivery.

Eligibility

To ensure the integrity of our collection, returned items must meet the following criteria:

Unused and in pristine condition
Returned with all original packaging, tags, and protective materials
Accompanied by proof of purchase

For furniture and larger home pieces, items must be free from assembly, wear, or any signs of use.

Refund Options

Once your return has been approved, you may select one of the following:

Store Credit
Issued as a digital credit for the full value of your return. Store credit does not expire and may be applied toward any future purchase.
Original Form of Payment
A refund will be processed back to your original payment method.

Return Process

To initiate a return, please contact our Client Services team at [your email] with your order number. Upon approval, you will receive detailed return instructions.

We recommend using a trackable, insured shipping method, particularly for higher-value items.

Shipping & Handling

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
Original delivery fees, including white-glove or freight services, are non-refundable

Processing Timeline

Returns are carefully inspected upon arrival. Please allow 5–10 business days for processing once your item is received. Refund timing may vary depending on your financial institution.

Damaged or Incorrect Items

In the rare event your item arrives damaged or not as ordered, please notify us within 5 days of delivery and include photographs of the issue. We will arrange a prompt resolution.